Rather not wait? Try our useful self-help resources for details on managing your systems and devices, and guides on how to help resolve common IT problems yourself. If the NorMan team is unable to resolve your query directly, they will raise a ticket for you and pass it along to the IT Service Desk for further investigation. NorMAN can deal with a range of general IT queries, although some services are not yet available (such as issuing passcodes). Need help after hours? Contact NorMAN, our Out-of-Hours phone support service, by dialing the usual IT Service Desk number (02) between 7pm - 7am on weekdays, all weekends, and during College closures and Bank Holidays. To schedule an appointment, please submit a service desk ticket. Room G15, along with ITS in Department W, do not offer walk-in services and can be used by appointment only. Note that room G15 in the Francis Bancroft building houses the ITS Equipment Provision team (eg, laptops, accessories). Use our online system to submit a ticket any time, day or night. Send us a message at Self-service Portal. We also offer Out-of-Hours support details about which can be found further down this page. You can also call us on 020 7882 8888 from Monday to Friday, 7am-7pm. You can contact the IT Service Desk 24/7 by clicking on the IT Live Chat button. We have a number of ways to contact the IT Service desk, including: The IT Service Desk is the first point of contact for all IT help and support. We offer many ways of getting help with your computer and IT issues. Remote Desktop Gateway Approvers and Data Owner List.Updating the security certificate on centrally managed Windows devices.Self Managed device VPN client installation guide.User Guides for the Fortinet VPN (Forticlient).Instructions on how to change DNS server settings.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |